Sushi Mentai aims to be transparent about how and why we use the personal data we collect. In this policy, “personal data”, “data” and “information” are used interchangeably.
What we collect
Depending on how you interact with us, we may collect:
- Your name and contact details.
- Company name and address, where relevant.
- Information about how you use our website, applications and services.
- Information collected through cookies, analytics and third-party social media platforms.
Why we collect it
We use your information to provide and improve our website, applications and services. Where you tell us your preferences, we may use them to personalise your experience and communications with Sushi Mentai.
We may also use certain information to verify your identity, protect your account and reduce the risk of unauthorised access.
How we process it
We process personal data only where it is relevant to operating our services, responding to your requests, improving your experience, keeping our platforms secure and meeting our legal or regulatory obligations.
Access to your information is limited to authorised personnel and service providers who need it for these purposes.
How long we retain it
If you opt in to marketing, we will retain your contact details for that purpose until you opt out. You may withdraw your consent at any time through our official contact channel using the subject line “Opt-Out”.
Where required for audit trails, legal compliance or future regulatory investigations, we may retain relevant information for up to seven years. We will securely delete or anonymise it when it is no longer required.
Subject Access Requests
You may request details of the personal data Sushi Mentai holds about you. Submit your request through our official contact channel with the subject line “SAR”.
We may ask you to complete an application form, verify your identity, specify the data you wish to access and pay any administrative fee permitted by law. For reasonable and complete requests, we aim to respond within 14 working days, excluding gazetted State and Federal public holidays in Malaysia. We may decline requests that are frivolous, vexatious or otherwise permitted to be refused by law.
Opt in and opt out
When you opt in or opt out through our official contact channel, your choice applies to the information stored about you in Sushi Mentai's website database. Some essential service messages may still be sent where necessary to provide a service you requested.
Information security
We use reasonable administrative and technical safeguards to protect personal data against loss, misuse and unauthorised access. You also play an important role in keeping your account secure.
- Use a strong, unique password and keep it private.
- Use a current, secure browser and keep your device software updated.
- Change your password promptly if you believe it has been compromised.
Complaints
If you are concerned about how Sushi Mentai processes your personal data, please contact us through our official contact channel with the subject line “DP Complaint”. We aim to respond within 14 working days, excluding gazetted State and Federal public holidays in Malaysia.
You may also refer your complaint to the Personal Data Protection Commissioner of Malaysia.
Contact details: Please use the verified contact information published on Sushi Mentai's official website or application.
Policy review
We review this policy annually and may update it when our practices or legal obligations change. Material changes will be communicated through Sushi Mentai's official communication platforms.